Architect. Operator. Builder of real-world systems at scale. Product success.

Andy Liwen

Creating Healthcare Guardians
Digital Insight & Stewardship Systems
AI-driven systems that reduce human burden, improve outcomes, and redefine how care is delivered.

What I Do

I build systems where product, services, and outcomes converge.

Most organizations separate product from services. The result is fragmentation, inefficiency, and human overload. I design and deliver integrated systems - where AI, workflows, and human experience operate as one.In healthcare, this means:
Reducing the burden on clinicians and navigators
Creating continuous, intelligent engagement with patients
Delivering measurable improvements in outcomes—not just activity

Current Focus

Extending My Science

Advancing vertical AI orchestration in healthcare—building systems that act as intelligent partners in care, not tools that require constant human management.Recent work includes:
- Agentic AI orchestration for chronic care and cognitive support
- Voice-first engagement systems at scale
- Federated “Single Source of Truth” architectures for real-time care coordination

Selected Impact

Systems & Platforms

Designed and deployed AI-driven care platforms with leading oncology partners
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Built a federated SSoT platform reducing operational burden and enabling real-time decisioning
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Delivered large-scale transformation programs ($100M–$1B range) across public and private sectors
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Founded and led AI research initiatives at AT&T Labs
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Drove 300%+ growth through integrated service + product solutioning

What I am Doing Now

Writing and Thinking

I write about the future of AI-driven systems, human-centered design, and the transformation of healthcare. This section will expand over time.
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The Rise of Healthcare Guardians
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From Navigation to Orchestration
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Why AI Must Reduce Human Burden, Not Add to It

Background

Background

Over three decades building and leading advanced technology systems across healthcare, telecommunications, and government.Former roles include:
- CTO, AI-driven healthcare platforms
- Senior Executive, Accenture
- Client Solutions Director, Cisco
- Founding AI research leader, AT&T Labs

Let's Connect
I’m exploring select opportunities where technology, systems thinking, and human outcomes intersect.